What is the Ledger® Live App?

The Ledger® Live App is the official companion application for Ledger® hardware wallets. It acts as the user interface for managing cryptocurrency accounts, sending and receiving funds, checking balances, installing apps on your device, and performing firmware updates. Available as Ledger® Live Desktop (Windows, macOS, Linux) and mobile apps for iOS/Android, Ledger® Live integrates your hardware device with a polished software dashboard.

Download & Install

Always download Ledger® Live from the official Ledger® website. Choose the platform-specific installer for Ledger® Live Desktop or get the mobile app from your device’s official store. After installation, pair the Ledger® hardware device with the app to create or restore accounts.

Logging into Ledger® Live

Ledger® Live uses a local password to unlock the app and your Ledger® device to confirm transactions. If you see “Ledger® Login not working” messages, check cable connections, USB permissions (on desktop), and that your device is unlocked and showing the Ledger® app home screen.

Note: Ledger® hardware wallets do not use cloud accounts or a centralized login — the seed phrase (recovery phrase) is the source of account recovery. Ledger® Live itself never asks for your full recovery phrase.

Troubleshooting Common Issues

  • Error Connecting Ledger® Account: Verify device firmware and Ledger® Live are updated. Try a different USB cable/port and disable browser extensions that interfere with USB.
  • Ledger® Live App not Working: Reinstall Ledger® Live from the official site, restart your machine, and reconnect the device. Export logs for support if needed.
  • Can't verify Ledger® Wallet: Confirm the address on your device screen exactly matches the one shown in Ledger® Live before approving any transaction.

Account Recovery & 2FA Questions

If you lose access to your hardware device, recovering accounts requires your 24-word recovery phrase (or the number of words you set). There is no central “2FA reset” because Ledger® doesn’t use 2FA for device unlock — the safety model is seed phrase + device PIN. Never share your recovery phrase; Ledger® or support will never ask for it.

When to Contact Ledger® Help Center

If troubleshooting steps fail, visit the official Ledger® Help Center for guides, firmware notes, and official support channels. Only use support links shown on Ledger®’s official website to avoid phishing.

Frequently Asked Questions

1. Where do I download Ledger® Live?

From the official Ledger® website for desktop, or your platform’s app store for mobile. Avoid third-party download links.

2. Why is Ledger® Live not recognizing my device?

Check the cable, port, device unlocked state, and that the Ledger® app is open on the device. Update firmware and Ledger® Live if needed.

3. Can I recover my wallet without my Ledger® device?

Yes—if you have your recovery phrase you can restore accounts using another compatible wallet supporting BIP39/BIP44 standards.

4. What if I forget my Ledger® Live password?

Resetting the app is possible, but you will need your recovery phrase to restore accounts on the device. The local app password is separate from your recovery phrase.

5. Does Ledger® Live use two-factor authentication (2FA)?

No — Ledger® relies on the device PIN and recovery phrase. Treat the recovery phrase as the highest security secret.

6. Who should I contact for unresolved errors?

Use the official Ledger® Help Center and support channels. Never share your recovery phrase in any support request.